This group is founded and managed by Fenway Libraries Organization (FLO). Professionals involved Library and Information Science outside of FLO are welcome and encouraged to join. Our focus is on academic libraries in the Boston-area. This community of interest will focus on Discovery services in libraries including topics such as user experience, discovery layer technologies, usability and more. While many libraries in the area are using EBSCO Discovery Service, this group is open to discussing other services as well as big-picture topics for Discovery layers in general.
|March 2nd||Exploring User Research with EBSCO||How well are patrons navigating and using the tools of libraries today? Learn about User Research from an industry leader, and see what the future of EBSCO might look like!
Explore what users expect from online searching and how new search interfaces can meet those needs with Deirdre Costello, the Principal User Experience Researcher at EBSCO, and Nancy King, EBSCO's Director of Product Management for EDS and EBSCOhost.
Deirdre and her team travel the globe meeting with all types of library patrons to learn about the entire user experience, from the anxiety of the search, researcher behavior, and what tools researchers use and why. Nancy uses the conclusions learned by EBSCO’s User Experience team regarding the features and functionality expected by today's users to improve and build new products.